The DiDi Rider app in Australia
In Australia you ride with the DiDi Rider app from the App Store or Google Play. Sign-up needs a mobile number, name, email and a card or PayPal.
Which app to download
Australian riders use DiDi Rider, found in the App Store and on Google Play (the store listing is called "DiDi Rider: Affordable rides"). Drivers use the separate DiDi Driver app, covered in the driver app guide.
Signing up
- Install DiDi Rider and open it.
- Register with your mobile number, name and email address. An SMS verification code arrives during sign-up.
- Add a debit or credit card (PayPal is also accepted). The app will not let you book until a payment method is on file.
That is all you need to request a ride. Profile changes, password resets and account deletion are in account.
Where things are in the app
| What you want | Where to find it |
|---|---|
| Book a ride | "Where to?" on the home screen |
| Fare estimate | Under each vehicle icon after entering both addresses |
| Past trips, receipts, tax invoices | My Trips in the app menu |
| Payment methods | Sidebar menu, Payment |
| Promo codes and vouchers | Sidebar menu, Promotions |
| Saved addresses | Settings, Favourite Places (Home, Work, Other) |
| Language | Settings, Language |
| Trusted Contacts | Safety Centre, Trusted Contacts |
| Velocity Points | Top-left icon, scroll to "Velocity Points" |
| Help Center | Tap "Me", then Help Center |
| Referral link | Your profile picture, Invite Friends |
Menu labels may shift slightly between app versions, but these are the paths DiDi's Australian help centre gives.
Useful features
- Fare estimate and Dynamic Pricing notice: shown before you tap CONFIRM. See fares.
- Split Fare: invite friends after requesting to share the cost evenly.
- Up to 2 extra stops: via the plus sign in "Where to?". See how to book a ride.
- Safety Toolkit: SOS button that calls 000, Share Trip, Trusted Contacts and, in some states and territories, Audio Recording (set up from the blue Safety Shield, Record Audio). See safety.
- Velocity Points: link a Velocity Frequent Flyer or Virgin Australia Business Flyer account to earn 1 point per $1 of eligible spend. See promo codes.
- Unmatch: stop being matched with a driver you did not like.
Languages
The rider app can be set to English, Spanish, Japanese or Russian through Settings, Language.
Visitors with a DiDi China account
An account from DiDi's Greater China app also logs into DiDi Rider, so visitors do not need to register again. If the driver needs to call you about the pickup, your number must have international roaming switched on. Otherwise use the in-app instant messaging. Note that an overseas card may need your bank's authorisation; see payment.
Business use
DiDi Australia only offers personal accounts for now. For work trips you can still download a tax invoice for each ride (tax invoice) and earn Velocity Points for your employer through Virgin Australia Business Flyer.