Using the DiDi Driver app in Australia
DiDi Driver is the app drivers use to sign up, go online, accept trips and see earnings. It also enforces DiDi's rating rules and fatigue limits, such as 8 hours off after 13 online.
Getting the app
Search for DiDi Driver in the App Store or Google Play, install it and register (sign-up). Riders use a different app, DiDi Rider.
Key menu paths
| Task | Path in DiDi Driver |
|---|---|
| Go online | START on the home screen |
| Earnings | $ at the top right: daily, weekly, Balance, My Trips, Referral Rewards |
| Bank details | $, Balance, Bank Account Information |
| Upload documents | Driver icon at the top left, Documents |
| Name and photo | Account, profile picture, your name |
| Mobile, password, email | Account, Account Details, Update Account Info |
| Vehicle | Account, Account Details, My Vehicle |
| Trip modes | Icon at the bottom right of the home screen, Set Mode |
| Online hours | Profile picture, Account, Online Hours |
| Star Rating feedback | Account, Star Rating |
| Cancellation policy, airport terms | Account, Settings, Legal |
| Travel offers | Trip Centre |
| Order stickers or referral cards | Menu, Help Centre, Help with a trip, Order DiDi Stickers, I Still Need Help |
Trip modes
- Point-to-Point: enter a destination and you only get requests heading that way. You can set it 3 times a day, which is handy for the drive home.
- Back-to-Back: receive the next request while finishing the current trip. Declining a Back-to-Back request does not hurt your Acceptance Rate, but cancelling one hurts your Completion Rate and pauses Back-to-Back until your next trip. You can switch it off on the Trip Details page.
- Delivery requests: marked with a Delivery badge; switch them off in Trip Settings (delivery driver).
- DiDi Travel offers: browse and bid in the Trip Centre where the trial runs (negotiate).
- High demand map: darker red areas show more demand.
Acceptance Rate, Completion Rate and Star Rating
Acceptance Rate (AR) is worked out daily and drops if you let a request time out or skip or decline it. A rider cancelling within the request window does not count. Declining or ignoring too many requests in a day can bring a temporary suspension, so go offline when you do not want trips.
Completion Rate (CR) can drop when a rider cancels because you arrived late, did not move towards them, or started the trip before pickup. DiDi sets a minimum CR per city. Your Weekly Completion Rate is checked every Monday: below the minimum you get a reminder and may be suspended; four weeks in a row means deactivation.
Star Rating: riders rate you 1 to 5. DiDi's rider survey found people value a friendly greeting, help with luggage, asking about the preferred route, a clean car and arriving on time.
Behaviour that can lead to suspension includes swiping Complete instead of Cancel, cancelling or declining many trips, starting or completing trips without the rider, not ending the trip after drop-off and unnecessary detours.
Fatigue limits
| Rule | Detail |
|---|---|
| Online clock | Runs from START until you go offline, including trips, driving to pickup and waiting |
| Reminders | At 7 hours (take a 30-minute rest) and at 12 hours (one hour left) |
| 13-hour limit | After 13 cumulative online hours the app takes you offline for 8 consecutive hours |
| Reset | Only 8 consecutive hours offline resets the clock |
| NSW only | 80 online hours within 7 days requires a 24-hour break |
A red banner in the app shows when you can go back online.
Phone use while driving
DiDi reminds drivers to follow road rules: fully licensed drivers can generally only take calls with the phone in a commercially made fixed cradle or hands-free (Bluetooth or voice). Interact with the app only when it is legal and safe.
Contacting riders
After accepting, tap the phone icon to call or the message icon to chat. Numbers are anonymised. Riders can reach you through the app's self-help function for 7 days after a trip, for example about lost items.
Safety tools for drivers
Facial verification at login, Preview Rider (rating and trip frequency), Preview Destination, TripCheck, SOS to emergency services, Share Trip with Trusted Contacts, Unmatch rider, TripChoice for female drivers, Audio Recording in some states and territories, and the 24/7 Incident Response Team. Help routes are in driver support.