What DiDi offers in Australia
DiDi is a ride-hailing app from DiDi Global. Its Australian site lists six ways to use it: Express for everyday rides of up to 4 people, Max for bigger groups, Select, Travel for long trips, Negotiate (an offer-based fare option tied to DiDi Travel) and DiDi Delivery for sending parcels. Express, Max and Delivery are available in all 28 cities; other options depend on the city, and the app only shows what works where you are.
Riders pay by card or PayPal through the app, can earn Velocity Points on eligible rides and get an automatic receipt with a tax invoice after each trip.
How to start as a rider
- Download the DiDi Rider app and register with your mobile number, name and email. Details in the app guide and account.
- Add a debit or credit card or PayPal. See payment.
- Enter your destination in "Where to?", compare the fare estimate and confirm. Step by step in how to book a ride.
- Check the driver's photo, name and car before you get in. More in safety.
For prices, read fares and cancellation fees. For discounts, see promo codes.
If you want to drive
Drivers need an ABN with GST registration, an unrestricted licence and the accreditation or authority their state requires, plus a vehicle that meets state rules. Start with driver requirements by state, then vehicle requirements, sign-up and earnings.
Where to get help
Rider questions go through the Help Center in the app. Drivers have the in-app Service Centre. The contact and support page lists every official route, including what to do if your account is compromised.