DiDi fares in Australia
A DiDi fare in Australia is a base fare plus distance and time charges, with GST, tolls and state levies added. Rates vary by state and city; the app shows an estimate before you confirm.
How a DiDi fare is built
DiDi's Australian help centre breaks every fare into the same parts:
| Part | What it covers |
|---|---|
| Base Fare | A flat amount charged once the trip starts |
| Distance Fare | Charged on distance travelled. Varies by city and can step up after a threshold distance |
| Time Fare | Charged for the time from pickup to drop-off, including time in traffic |
| Short Distance Fee | Only in Brisbane and Geelong, on trips under 7 km |
| GST and other taxes | Added to the fare |
On top of that, the final amount can include:
- Tolls on the route
- State Government Transport Levy where your state charges one
- CTP insurance premium component
- Waiting fees and cancellation fees
- Changes from Dynamic Pricing at busy times
Fares differ between states and territories. DiDi points riders to the fee schedules in its Legal section for the exact rates, which is also where any change would be published first.
Getting a price before you ride
- Type your destination in Where to?.
- Tap the pickup location in the top bar if you need to change it.
- The estimate appears below each vehicle type, so you can compare Express, Max and other options before choosing. See ride types.
The estimate excludes tolls, and waiting time is only charged if it happens, so the final fare can differ.
Dynamic Pricing
When demand is high, DiDi multiplies the base, time, waiting and distance fares to bring more drivers onto the road. Tolls and levies are not multiplied. The multiplier changes with the day, time and location. You get an in-app message when it applies, the multiplier icon sits under the fare estimate before you tap CONFIRM, and the fare breakdown after the trip shows it again.
Waiting fee
The driver waits 5 minutes at the pickup point for free. After that a waiting fee of $0.55 per minute runs until the trip starts. If the trip is cancelled instead, only the cancellation fee applies, not both. Details on cancelling are in cancellation fees.
Tolls
Toll amounts are added automatically to the final fare, so you should never pay a toll in cash to the driver. If you did, contact support with the trip details and DiDi will review it.
Cleaning fees
If a rider makes a mess or damages the car, the driver can claim a cleaning fee with photos and a professional cleaning receipt. The full amount goes to the driver and you receive the details. DiDi's driver policy sets maximum amounts by level:
| Level | Example | Maximum |
|---|---|---|
| 1 | Small spills or sand inside | $20 |
| 2 | Mess outside needing an exterior wash | $21 to $40 |
| 3 | Significant liquid mess inside needing steam cleaning | $41 to $80 |
| 4 | Extensive mess such as vomit or blood inside | $81 to $150 |
You can appeal a cleaning fee you think is wrong through the app.
Checking what you paid
Every trip's receipt and tax invoice are in My Trips, and a copy is emailed after the ride. See tax invoice and receipts. If you see a pending charge before the ride, it is usually an authorisation hold; payment explains it.