DiDi Negotiate in Australia: how fare offers on DiDi Travel work

What Negotiate is

DiDi Australia lists Negotiate as one of its ride options. It is a feature of DiDi Travel, the service DiDi pitches as "long distance for less". Instead of the app fixing one price, drivers make offers on your request and you decide which one to take.

DiDi describes this as a trial running in certain cities, available 24/7. Where your city is not part of the trial, you will simply not see the option. Compare it with the other ride types in ride types.

How it works for riders

Enter your pickup and destination and choose DiDi Travel where the app offers it.
The app sets a Base Fare for the trip. Nearby drivers see your request and offer a fare at, above or below that base.
You see the offers and choose. DiDi says riders can weigh the price, the driver's estimated arrival time, their Star Rating and the vehicle type.
Once you accept an offer, the trip runs like any other DiDi ride, with the same safety tools (safety).

The agreed price is final

The fare you accept before the trip is the fare you pay. DiDi states it is not adjusted later, even if traffic or other delays make the trip longer. That is the main difference from a standard fare, which adds time and distance charges as you go (fares).

Why the base fare can look low

The Base Fare is only a starting point supplied by DiDi. Drivers decide whether to offer more or less, so the offers you receive can sit above or below the base.

Cancellation

The same cancellation policy covers DiDi Travel as other services, with rules set per city. Cancel late and a fee may apply. Details in cancellation fees.

What it means for drivers

For drivers, Travel requests arrive like Express requests and are also listed in the Trip Centre of the DiDi Driver app. A driver can only have one offer pending at a time, ignoring a Travel request does not hurt the Acceptance Rate, and DiDi charges a 10% Services Fee on these trips. Losing a bid does not affect the driver's account. More in driver earnings and the driver app.

When to use it

DiDi Travel is promoted for long-distance trips, and DiDi introduced the offer feature to help riders and drivers match more often. A fixed price agreed up front is useful when you want to know the total before a long ride. For any trip, compare the offers with the Express fare estimate before choosing.

Questions and answers

What is DiDi Negotiate?

It is DiDi's offer-based fare option, run as a feature of DiDi Travel. Drivers bid on a request using the app's Base Fare as a starting point, and the rider chooses which driver to accept.

Is DiDi Negotiate available in my city?

DiDi describes it as a trial in selected cities where it should help riders and drivers match more often. If your city is included, the option appears among the ride types in the app.

Can the price change after I accept an offer?

No. The final fare is the amount agreed before the trip starts, and DiDi says it is not adjusted afterwards, even if the trip takes longer than expected.

Does the cancellation policy apply to Negotiate trips?

Yes. DiDi Travel trips follow the same cancellation rules as its other services, and those rules vary by city.

What is the difference between DiDi Travel and Express?

Express is the standard everyday ride for up to 4 people at the app's fare. DiDi Travel is promoted for longer trips, and its Negotiate feature lets drivers offer their own fare for you to accept.

DiDi Negotiate: choosing a driver's fare offer